Client Care Representative (CCR)

Timberline-Veterinary-Emergency-and-Specialty; Seattle (WA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive medical benefits

Quarterly profit sharing

Stock appreciation rights plan

Unlimited continuing education with CE

Job summary

Timberline Veterinary Emergency and Specialty (TVES) in North Seattle is seeking a Client Care Representative to connect clients with our veterinary team. You will handle phone inquiries, assist with admissions, manage forms, and help with insurance paperwork while ensuring a welcoming, efficient reception area.

Ideal candidates have prior reception or call-center experience, strong communication, and a customer-first mindset. Experience in veterinary services is preferred.

Qualifications

• Prior phone or reception experience is required.
• Experience in veterinary services is preferred.
• Excellent communication and interpersonal skills.
• Comfortable interacting with clients and creating a positive customer experience.
• Strong attention to detail and organizational skills.
• Positive attitude and growth mindset.
• Ability to multitask in a fast-paced environment.
• Compassion, empathy, and professionalism in all interactions.
• Washington Veterinary Medical Clerk license within 60 days of hire.

Responsibilities

• Answer administrative phone inquiries from clients and primary care veterinarians.
• Assist with patient admissions.
• Ensure completion and organization of administrative forms.
• Provide support with insurance paperwork.
• Collect payments.
• Maintain cleanliness and professional appearance of waiting and examination areas.

Skills

Phone/reception experience

Veterinary background

Communication skills

Attention to detail

Team player

Growth mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Timberline Veterinary Emergency and Specialty (TVES) is a local, privately-owned hospital with a strong culture of collaboration, transparency, and growth. Located in North Seattle, we’re a rapidly growing 24/7 Emergency and Specialty practice dedicated to delivering exceptional patient care, supporting our community and fostering the professional development of our team.

Our mission is:

“Leading through exceptional veterinary care and sustainable employee ownership.”

Our hospital's mission is guided by our PEAK Principles :

• P atient care
• E ngagement
• A ccountability
• K nowledge Growth

Position Summary

Timberline Veterinary is seeking enthusiastic and dedicated Client Care Representatives (CCR) to join our team. This role is essential to our mission of providing exceptional care and fostering an amazing workplace.

As a CCR, you will be a vital link between the veterinary team (veterinarians, technicians, and support staff) and our clients, including primary care veterinarians. Your contributions ensure seamless communication and partnership in patient care. Key responsibilities include:

• Answering administrative phone inquiries from clients and primary care veterinarians.
• Assisting with patient admissions.
• Ensuring the completion and organization of administrative forms.
• Providing support with insurance paperwork.
• Collecting payments.
• Maintaining the cleanliness and professional appearance of the waiting and examination areas.

Experience and Qualification Requirements:

• Prior phone or reception experience
• Prior veterinary or animal service experience preferred
• Excellent communication and interpersonal skills.
• Comfortable interacting with clients and creating a positive customer experience.
• Strong attention to detail and organizational skills.
• Positive attitude, cooperative work style and growth mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Compassion, empathy, and professionalism in all interactions.
• Able to pass the Washington Veterinary Medical Clerk license within 60 days of hire.
• Basic computer and scheduling software proficiency.

Schedule, Compensation, and Benefits:

• We are currently hiring for a Wednesday - Saturday 10am-8pm schedule.
• As an emergency and specialty hospital, all team members are required to participate in a rotation for holiday coverage, which includes working at least one summer and one winter holiday.
• Hourly compensation is based on experience and skills ($21-28/hr).
• Competitive medical benefits, quarterly profit sharing, and a stock appreciation rights plan.
• Unlimited continuing education opportunities for veterinary and leadership topics, with travel and lodging allowances every other year.
• Shift differentials apply for overnight and weekend shifts and are added on top of hourly pay.

If you're passionate about helping pet parents and their beloved pets, love collaborative medicine, and want to grow in an emergency and specialty setting where your skills are valued ~ we’d love to meet you.