Emergency Vet Care Coordinator

PetVet Care Centers; Kirkwood (MO); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers' Animal Emergency Clinic - St. Louis in Kirkwood is seeking an Emergency Care Coordinator to support a high-performing team delivering 24/7 emergency veterinary care.

You will perform administrative and customer service tasks, assist with urgent situations, and provide exemplary client support. The role aligns with positions like Veterinary Receptionist or Client Care Specialist, with evenings and weekend shifts.

Qualifications

• Reception, answering phones, receiving patients.
• Computer skills and basic data entry.
• Veterinary assistant experience is preferred.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception

Phone answering

Patient intake

Computer skills

Veterinary assistant experience

Education

High school diploma or GED

Equivalent education/certification/experience

Job description

PetVet Care Centers' Animal Emergency Clinic - St. Louis in Kirkwood is seeking an Emergency Care Coordinator to support a high-performing team delivering 24/7 emergency veterinary care.

You will perform administrative and customer service tasks, assist with urgent situations, and provide exemplary client support. The role aligns with positions like Veterinary Receptionist or Client Care Specialist, with evenings and weekend shifts.