Emergency Transfer Coordinator: Critical Care Dispatch

MedStar Health; Lanham (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

MedStar Health is seeking a Transfer Coordinator to operate in the MedSTAR Transfer Center, handling emergency and non-emergency transfer requests across MedStar hospitals, dispatching air and ground transport, and coordinating critical responses during disasters.

The role includes multi-system data entry, collaboration with clinicians to assess transfer appropriateness, and ongoing follow-up with patients and insurers to expedite approvals. A strong patient advocacy focus is expected.

Qualifications

• High School Diploma or GED required.
• Successful completion of EMT or paramedic training preferred.
• Associate's degree preferred.

Responsibilities

• Serves as the point of contact for referrals and initiates the patient's transfer into or between MedStar hospitals.
• Receives transfer requests from physicians and hospitals with demographic, insurance, and clinical data.
• Performs extensive data entry in Cerner Transfer Center, FlightVector, Traumasoft, NaviHealth, Zendesk.
• Connects with accepting MedStar physician to determine clinical appropriateness for the transfer.
• Performs follow-up with patient financial services, insurers, physicians, case managers, social workers, and staff to expedite transfer approval.
• Collaborates with Admitting and Bed Management to determine bed availability.
• Arranges for ambulance or helicopter dispatch based on patient acuity.
• Senior Transfer Coordinators may be trained in air traffic and ground control operations.
• Communicates approval times to referring and accepting hospitals.
• Identifies and solves problems in a timely manner and collaborates to make sound decisions.
• Advocates for patients and referring physicians to promote satisfaction with MedStar Health system.
• Adheres to confidentiality policies and guidelines.

Skills

Keyboarding

Multi-line phone system

Detail oriented

Education

High School Diploma or GED

Emergency Medical Technician training

Associate's degree

Job description

MedStar Health is seeking a Transfer Coordinator to operate in the MedSTAR Transfer Center, handling emergency and non-emergency transfer requests across MedStar hospitals, dispatching air and ground transport, and coordinating critical responses during disasters.

The role includes multi-system data entry, collaboration with clinicians to assess transfer appropriateness, and ongoing follow-up with patients and insurers to expedite approvals. A strong patient advocacy focus is expected.