MedStar Transfer Coordinator

MedStar Health; Lanham (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

MedStar Health is seeking a Transfer Coordinator to operate in the MedSTAR Transfer Center, handling emergency and non-emergency transfer requests across MedStar hospitals, dispatching air and ground transport, and coordinating critical responses during disasters.

The role includes multi-system data entry, collaboration with clinicians to assess transfer appropriateness, and ongoing follow-up with patients and insurers to expedite approvals. A strong patient advocacy focus is expected.

Qualifications

• High School Diploma or GED required.
• Successful completion of EMT or paramedic training preferred.
• Associate's degree preferred.

Responsibilities

• Serves as the point of contact for referrals and initiates the patient's transfer into or between MedStar hospitals.
• Receives transfer requests from physicians and hospitals with demographic, insurance, and clinical data.
• Performs extensive data entry in Cerner Transfer Center, FlightVector, Traumasoft, NaviHealth, Zendesk.
• Connects with accepting MedStar physician to determine clinical appropriateness for the transfer.
• Performs follow-up with patient financial services, insurers, physicians, case managers, social workers, and staff to expedite transfer approval.
• Collaborates with Admitting and Bed Management to determine bed availability.
• Arranges for ambulance or helicopter dispatch based on patient acuity.
• Senior Transfer Coordinators may be trained in air traffic and ground control operations.
• Communicates approval times to referring and accepting hospitals.
• Identifies and solves problems in a timely manner and collaborates to make sound decisions.
• Advocates for patients and referring physicians to promote satisfaction with MedStar Health system.
• Adheres to confidentiality policies and guidelines.

Skills

Keyboarding

Multi-line phone system

Detail oriented

Education

High School Diploma or GED

Emergency Medical Technician training

Associate's degree

Job description

General Summary of Position
The MedStar Transfer Coordinator works in the MedSTAR Transfer Center and provides services including emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks strokes trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatching of helicopters and ground critical care/ ALS ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology transfers; and other critical transfers for the MedStar Health system.

About The Job
General Summary of Position
The MedStar Transfer Coordinator works in the MedSTAR Transfer Center and provides services including emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks strokes trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatching of helicopters and ground critical care/ ALS ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology transfers; and other critical transfers for the MedStar Health system.
Primary Duties And Responsibilities

• Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System.
• Receives transfer requests from physicians and hospitals. Information includes demographic insurance and clinical data.
• Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk
• Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer.
• Performs follow up transfer to patient financial services insurance companies physicians case managers social workers nurses staff members and others regarding expediting approval of a patient transfer.
• Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
• Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS ALS and Critical Care Transport).
• Senior Transfer Coordinators will be trained in air traffic and ground control operations.
• Communicates with the referring and accepting hospital of approval and time to transfer and admit patients.
• Identifies analyzes organizes and solves problems and issues in a timely effective manner and collaborates with others to make sound timely decisions.
• Advocates for patients and referring physicians to promote overall satisfaction with accessing and utilizing MedStar Health System
• Promptly answers and screens inquiries with strict adherence to confidentially agreements policies and procedures.
• Demonstrates knowledge of hospital departmental and care center standards policies procedures and guidelines as well as regulatory agency standards.
• Assists with new and current initiatives

Minimal Qualifications
Education

• High School Diploma or GED required
• Successful completion of training program as an Emergency Medical Technician or EMT Paramedic preferred
• Associate's degree preferred

Experience

• 3-4 years acute care experience required

Licenses and Certifications

• NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred or
• National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred or
• Emergency Medical Dispatcher (current or prior registration) preferred or
• Medical Assistant (current or prior registration) preferred or
• Certified Nursing Assistant (current or prior registration) preferred

Knowledge Skills and Abilities

• Proficiency in keyboarding (>60 words/minute preferred)
• Ability to manages multi-line telephone system (10 lines)
• Detail-oriented ability to multi-task and manage projects

This position has a hiring range of
USD $24.53 - USD $37.44 /Hr.