Patient Logistics Coordinator

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Patient Logistics Coordinator to support the Medical Director of Emergency Medicine with Transfer Center operations, patient placement, and flow optimization. The role emphasizes removing transfer barriers and ensuring efficient bed capacity across the network.

The incumbent will collaborate with Transfer Center teams, nursing staff, NCCs, support services, and physicians while reporting to senior leadership.

Qualifications

• Minimum EMT-P licensure with 3+ years in emergency transport.
• Experience coordinating interfacility transfers and bed management.
• Strong collaboration with medical staff and leadership.
• Proficiency in data tracking and QA projects.

Responsibilities

• Oversee incoming transfers and address delays, coordinating with Medical Director.
• Triage transport priorities to assist patient placement and elective admissions.
• Apply clinical knowledge to bed placement and admission criteria.
• Review patient conditions and monitor bed availability and logs.
• Conduct rounds to identify discharge barriers and bed readiness.
• Coordinate with unit-based staff to balance cath lab, PACU, ED, and transfers.
• Distribute transfer patients across the network and guide units on capacity.
• Provide status reports to leadership on capacity and delays.
• Participate in QA/improvement projects and data analysis.
• Perform other duties as assigned.

Skills

EMT-P

Interfacility Transport experience

Microsoft Office Proficient

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Job Summary

The Patient Logistics Coordinator is responsible for assisting the Medical Director of Emergency Medicine including but not limitied to Transfer Center operations, Patient Placement, and patient flow required to provide appropriate, effective, and efficient patient care. The Patient Logistics Coordinator is empowered to remove barriers and bottlenecks related to transferring of patients, patient placement, and flow. Works in collaboration with Transfer Center and Patient Placement coordinators and communicates with Nursing staff, Nurse Managers, NCCs, Support Services, Administrative Supervisors, and Physicians. Interacts with Senior Director of Clinical Operations of Telehealth Center.

Responsibilities

• Provides direct oversight of each incoming transfers; intervening for any delays to efficient transfer and ensuring appropriate service is advised of incoming transfers. Escalates to Medical Director of WMCHealth Emergency Medicine as appropriate. Provides handoff of transfers
• Assists with triage of transport priorities for incoming transfers in collaboration with the Medical Director to assist the patient placement coordinators in the placement of elective and emergent admissions as well as transfers in accordance with clinical standards and guidelines ensuring all patients are admitted to or transferred to the most appropriate available bed in conjunction with Senior Director of Clinical Operations, Telehealth Center
• Clinically knowledgeable of disease entitites, epidemiological issues, and circumstances that have implications for the placement of patients
• Assists with review of blocked beds and appropriate admission and level of care criteria
• Reviews patients conditions
• Tracks bed availability, maintaining appropriate logs/records
• Performs walking rounds on nursing units to identify and discuss barriers to discharge and confirm available beds.
• Works directly with patient placement coordinators to monitor bed availability on all unit and pending discharges assessing the ability to meet needs of cath lab, PACU, ED, elective admissions, and incoming transfers.
• Assists with distribution of transfer pateints across the network
• Acts as a resource to patient placement staff as to the type of patient each unit can accept using policies and procedures as a guide
• Regularly communicates with and provides status reports to the Medical Director regarding impending need for additional capacity, transfer center , ED, and PACU holds and any potential delays.
• Performs quality assurance/improvement projects and data analysis
• Other duties as assigned

Qualifications/Requirements

Experience

Minimum 3 years experience EMT-P, Minimum 2 years Interfacility Transport experience, required.

Education

High School Dipolma, required. Associates Degree, preferred. Or Equivalent combination of experience and education may be substituted for degree requirement.

Licenses / Certifications

• EMT-P, preferred
• NRP, preferred
• CC-P or FP-, preferred

Other

Microsoft Office Proficient