Emergency Transfer Coordinator, Critical Care Dispatch

MedStar Health’s Washington Hospital Center; Lanham (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a Transfer Coordinator to manage transfers within the MedStar system, coordinating emergency and non-emergency requests and dispatching helicopters and critical care ambulances for time‑sensitive cases.

You will collect patient data, liaise with hospitals, and navigate Cerner, FlightVector, Traumasoft and Zendesk to ensure timely approvals while maintaining confidentiality.

Qualifications

• 3–4 years acute care experience required.
• EMT-B/paramedic or related certification preferred.
• Associate degree or higher preferred.

Responsibilities

• Serves as the point of contact for referrals and initiates patient transfers.
• Receives transfer requests with demographic, insurance and clinical data.
• Enter data in Cerner Transfer Center, FlightVector, Traumasoft and Zendesk systems.
• Coordinate with accepting physicians to determine clinical appropriateness for transfer.
• Communicate with hospitals, physicians, and case managers to expedite approvals.

Skills

Typing speed

Multi-line phone system

Detail orientation

Prioritization under pressure

Education

High School Diploma or GED

EMT/Paramedic training

Associate's degree preferred

Tools

Cerner Transfer Center

FlightVector

Traumasoft

Zendesk

naviHealth

Job description

MedStar Health’s Washington Hospital Center seeks a Transfer Coordinator to manage transfers within the MedStar system, coordinating emergency and non-emergency requests and dispatching helicopters and critical care ambulances for time‑sensitive cases.

You will collect patient data, liaise with hospitals, and navigate Cerner, FlightVector, Traumasoft and Zendesk to ensure timely approvals while maintaining confidentiality.