Emergency Svcs Concierge PRN

Sunrise Hospital; Las Vegas (NV); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with 100% match on 3–9% of pay

Tuition assistance

Education support

Fertility and family building support

Job summary

Sunrise Hospital and Medical Center in Las Vegas is seeking an Emergency Svcs Concierge (PRN) to provide customer-service focused support in the ED lobby and waiting areas. You will greet patients, assist with check-in, and help manage supplies and patient rounds using AIDET principles.

You will collaborate with Public Safety and Security, handle visitor inquiries, and ensure a welcoming, safe environment while upholding hospital policies and standards across adult, pediatric and OB ED pathways.

Qualifications

• High School Diploma required.
• Current Basic Life Support (BLS) required.
• Previous experience in customer service/guest relations required; bilingual applicants receive preference.
• Strong ability to work well with others.
• Interpersonal skills to deal with diverse groups and build relationships.
• Effective written and verbal communication; understand policies and procedures.

Responsibilities

• Oversee and own the lobby and waiting areas; greet patients, assist check-in, ensure mobility devices are available, and maintain cleanliness.
• Address questions, complaints, or concerns from visitors or patients in the lobby and waiting room.
• Assist Public Safety with visitor badging and follow visitation guidelines.
• Complete patient rounds using AIDET and report questions or concerns to the unit charge nurse.
• Collaborate with security to maintain a safe, welcoming environment in main lobbies and ER waiting rooms; escalate safety concerns.

Education

High School Diploma

Job description

Hourly Wage Estimate: $26.30 - $26.30 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as a(an) Emergency Svcs Concierge PRN? At Sunrise Hospital and Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

The Adult/Pediatric/OB ED Concierge is a customer service-focused role assisting all outreach patients presenting to the hospital either as a transfer to the Emergency Departments or as a direct admit to Sunrise Hospital for medical care.

• You will maintain oversight and ownership over the lobby and waiting areas; this includes greeting patients, assisting with check-in, ensuring an adequate supply of assistive mobility devices such as wheelchairs, and ensuring the cleanliness of the area
• You will address any questions, complaints, or concerns brought forward by visitors or patients in the lobby and waiting room
• You will assist Public Safety in performing visitor badging duties as needed at hospital entrances and follow all visitation guidelines
• You will complete patient rounds on any patient or visitor in the lobby utilizing AIDET and perform patient rounds on admitted patients held in the ER. Immediately bring forward any questions or concerns that the patient or visitor may have to the unit charge nurse to address
• You will collaborate with security to ensure a safe and welcoming environment in the main lobbies and ER waiting rooms, immediately escalating any potential safety concerns to security

Qualifications

• High School Diploma required
• Current Basic Life Support (BLS) Required
• Previous experience in customer service/guest relations is required; Bilingual applicants will receive preference over non-bilingual applicants
• Strong ability to work well with others
• Must have interpersonal skills necessary to deal effectively with diverse groups of individuals, as well as establish effective working relationships with fellow employees
• Effective and efficient communication skills in written and verbal formats to all groups
• Must have a comprehensive understanding of company and department policies, procedures, and operations

Benefits

Sunrise Hospital and Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Sunrise Hospital & Medical Center provides Las Vegas and the Southwest region with high-quality, advanced healthcare services. We have been serving our community for nearly 60 years. Sunrise Hospital has been a Consumer Choice Award recipient for 15 consecutive years. Our facility offers an advanced comprehensive stroke center which received the Gold Plus Performance Achievement Award from the GWTG.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.