Emergency & Specialty Vet Practice Manager

Rarebreed Veterinary Partners; Westford (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and insurance

401(k) with company match

Generous paid time off

Company paid bonding leave

Company-paid life/AD&D/short-term disb

Continuing education allowance

Uniform allowance

Pet care discounts

Job summary

Westford Veterinary Emergency & Referral Center is seeking an experienced Veterinary Practice Manager to lead the 24/7 emergency and specialty hospital. You will work with medical leadership to strengthen teams, improve performance, develop leaders, and turn priorities into action.

The role emphasizes strategic oversight, day-to-day operations, and building a culture of accountability and collaboration within a complex clinical environment.

Qualifications

• Significant leadership experience within veterinary medicine, ideally in an emergency, specialty, referral, or similarly complex hospital environment.
• Experience leading teams, developing managers or supervisors, and creating accountability.
• Strong operational judgment and the ability to manage competing priorities in a fast-paced environment.
• A track record of identifying problems, developing solutions, and following through on implementation.
• Financial and business acumen, including the ability to interpret performance data and use it to guide decisions.
• Experience establishing goals, measuring results, and improving operational performance.
• Confidence navigating difficult conversations and addressing performance concerns.
• Strong change-management skills and the ability to lead teams through growth, transition, and process improvement.
• Excellent communication skills and the ability to build trust across a wide range of roles and personalities.
• A collaborative leadership style that balances empathy, accountability, and results.
• The ability to remain organized, adaptable, and effective in a dynamic 24/7 hospital environment.

Responsibilities

• Oversee day-to-day operations across a complex emergency and specialty hospital.
• Establish clear priorities, goals, expectations, and accountability across teams and departments.
• Identify operational challenges, investigate root causes, and drive practical solutions.
• Create consistency across hospital systems, workflows, communication, and processes.
• Balance immediate operational needs with longer-term hospital goals and priorities.
• Serve as a visible, engaged leader who understands when to step in, when to delegate, and when to escape.
• Coach, mentor, and develop supervisors, managers, and team members.
• Help leaders strengthen their skills in communication, accountability, performance management, and team development.
• Set clear expectations and address performance or behavioral concerns directly and professionally.
• Build a culture where employees feel supported, heard, and accountable for their contributions.
• Identify and develop future leaders within the hospital.
• Encourage collaboration and effective communication across clinical, client service, and administrative teams.
• Translate broader organizational priorities into clear, actionable goals for the hospital.
• Use operational and financial data to understand hospital performance and identify opportunities for improvement.
• Monitor trends related to efficiency, staffing, productivity, client experience, team engagement, and financial performance.
• Evaluate whether new processes and initiatives are working and adjust when needed.
• Look beyond immediate challenges to identify opportunities for sustainable growth and improvement.
• Work closely with the Director of Hospital Operations and medical leadership to align operational and clinical priorities.
• Build strong relationships across doctors, technicians, client service teams, supervisors, and support departments.
• Facilitate communication and problem-solving when challenges cross departmental lines.
• Help ensure operational decisions support exceptional patient care, client experience, employee engagement, and responsible business performance.
• Lead through growth and change; communicate the purpose behind changes and create clarity around what success looks like.
• Remain steady and solutions-focused when priorities shift or challenges arise.
• Help create structure, accountability and momentum during periods of growth or transition.

Skills

Leadership experience

Operations management

Developing managers

Financial acumen

Communication skills

Change management

Team building

Strategic planning

Job description

Westford Veterinary Emergency & Referral Center is seeking an experienced Veterinary Practice Manager to lead the 24/7 emergency and specialty hospital. You will work with medical leadership to strengthen teams, improve performance, develop leaders, and turn priorities into action.

The role emphasizes strategic oversight, day-to-day operations, and building a culture of accountability and collaboration within a complex clinical environment.