Practice Manager

WestfordVeterinary; Westford (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous paid time off

Continuing education allowance

License fee reimbursement

Employee pet care discounts

Uniform allowance

Referral program

Job summary

Westford Veterinary Emergency & Referral Center, a 24/7 emergency and specialty hospital in Westford, MA, seeks a Veterinary Practice Manager to lead operations, develop leaders, and drive continuous improvement across departments.

You will partner with the Director of Hospital Operations and medical leadership to translate priorities into actionable plans, improve systems, and enhance patient care and client experience.

Qualifications

• Significant leadership experience within veterinary medicine.
• Experience leading teams and developing managers.
• Strong operational judgment in a fast-paced environment.
• Proven ability to interpret performance data and guide decisions.
• Experience with change management and process improvements.
• Excellent communication across clinical, client service, and admin teams.
• Collaborative leadership style balancing empathy, accountability, and results.
• Ability to stay organized and adaptable in a 24/7 hospital setting.

Responsibilities

• Lead day-to-day operations across a complex emergency and specialty hospital.
• Develop leaders and build strong teams with clear expectations.
• Drive performance and continuous improvement using data and metrics.
• Partner with medical leadership to align operational and clinical priorities.
• Lead growth and change initiatives and maintain momentum during transitions.

Skills

Leadership

Team development

Operational judgment

Data analysis

Communication

Change management

Collaboration

Adaptability

Job description

Veterinary Practice Manager – Emergency & Specialty

Westford Veterinary Emergency & Referral Center | Westford, Massachusetts

$70,000-90,000 a year depending on experience

Westford Veterinary Emergency & Referral Center (WVERC) is looking for an experienced Veterinary Practice Manager to help lead the continued growth and success of our 24/7 emergency and specialty hospital.

This is a senior operational leadership role for someone who can see the big picture while staying connected to the day-to-day realities of hospital operations. Working directly with the Director of Hospital Operations and in close partnership with medical leadership, you’ll help strengthen teams, improve performance, develop leaders, and turn hospital priorities into meaningful action.

We’re not looking for someone who simply keeps the hospital running. We’re looking for a leader who can help make it better.

What You'll Do

Lead Hospital Operations

• Oversee day-to-day operations across a complex emergency and specialty hospital.
• Establish clear priorities, goals, expectations, and accountability across teams and departments.
• Identify operational challenges, investigate root causes, and drive practical solutions.
• Create consistency across hospital systems, workflows, communication, and processes.
• Balance immediate operational needs with longer-term hospital goals and priorities.
• Serve as a visible, engaged leader who understands when to step in, when to delegate, and when to escape.

Develop Leaders & Build Strong Teams

• Coach, mentor, and develop supervisors, managers, and team members.
• Help leaders strengthen their skills in communication, accountability, performance management, and team development.
• Set clear expectations and address performance or behavioral concerns directly and professionally.
• Build a culture where employees feel supported, heard, and accountable for their contributions.
• Identify and develop future leaders within the hospital.
• Encourage collaboration and effective communication across clinical, client service, and administrative teams.

Drive Performance & Continuous Improvement

• Translate broader organizational priorities into clear, actionable goals for the hospital.
• Use operational and financial data to understand hospital performance and identify opportunities for improvement.
• Monitor trends related to efficiency, staffing, productivity, client experience, team engagement, and financial performance.
• Evaluate whether new processes and initiatives are working and adjust when needed.
• Look beyond immediate challenges to identify opportunities for sustainable growth and improvement.

Partner Across Medical & Operational Leadership

• Work closely with the Director of Hospital Operations and medical leadership to align operational and clinical priorities.
• Build strong relationships across doctors, technicians, client service teams, supervisors, and support departments.
• Facilitate communication and problem-solving when challenges cross departmental lines.
• Help ensure operational decisions support exceptional patient care, client experience, employee engagement, and responsible business performance.

Lead Through Growth & Change

• Help teams successfully navigate new systems, processes, expectations, and organizational initiatives.
• Communicate the purpose behind changes and create clarity around what success looks like.
• Remain steady and solutions-focused when priorities shift or challenges arise.
• Help create structure, accountability, and momentum during periods of growth or transition.

What We're Looking For

• Significant leadership experience within veterinary medicine, ideally in an emergency, specialty, referral, or similarly complex hospital environment.
• Demonstrated experience leading teams, developing managers or supervisors, and creating accountability.
• Strong operational judgment and the ability to manage competing priorities in a fast-paced environment.
• A track record of identifying problems, developing solutions, and following through on implementation.
• Financial and business acumen, including the ability to interpret performance data and use it to guide decisions.
• Experience establishing goals, measuring results, and improving operational performance.
• Confidence navigating difficult conversations and addressing performance concerns.
• Strong change-management skills and the ability to lead teams through growth, transition, and process improvement.
• Excellent communication skills and the ability to build trust across a wide range of roles and personalities.
• A collaborative leadership style that balances empathy, accountability, and results.
• The ability to remain organized, adaptable, and effective in a dynamic 24/7 hospital environment.

The Leader We're Looking For

A successful Practice Manager at WVERC understands that leadership is about more than solving today's problems.

It's about developing people who can solve tomorrow's.

You’ll be expected to create clarity, strengthen accountability, develop leaders, improve systems, and help teams work more effectively together. You’ll ask thoughtful questions, use data and feedback to understand what's happening, and take ownership of moving solutions forward.

You won’t need to personally solve every problem in the hospital. Instead, you’ll build the people, processes, and leadership structure that allow the hospital to continue improving.

Why WVERC?

WVERC is a comprehensive 24/7 emergency and specialty hospital providing advanced care across emergency and critical care, surgery, internal medicine, neurology, ophthalmology, anesthesia and pain management, physical rehabilitation, and diagnostic imaging.

This role offers the opportunity to have a meaningful impact across the entire hospital. You’ll partner closely with operational and medical leadership while helping shape the systems, culture, and leadership structure that support our teams and the clients and patients we serve.

https://westfordveterinary.com/

Schedule:

Full-time; schedule will reflect the needs of a 24/7 emergency and specialty hospital.

BENEFITS

We’re passionate about helping you reach your greatest potential – both at work and at home:

• Competitive compensation and insurance (medical, dental, vision)
• 401(k) with up to 4% company match after 6 months
• Generous paid time off
• Company paid bonding leave or applicable state provided bonding leave
• Company-paid life, AD&D, and short-term disability insurance
• Continuing education allowance and license fee reimbursement
• Employee referral program and uniform allowance

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods
• Pet Insurance: Discounts available with our preferred vendor

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.