Emergency Shelter Program Staff — Resident Support & Safety

St. Matthew's House (Southwest Florida); Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Matthew's House in Southwest Florida seeks a dedicated program staff member to support the Emergency Housing program. The role requires organizing tasks, maintaining boundaries, and communicating clearly with residents and team.

Shifts include evenings and weekends; responsibilities include documentation, security checks, bed checks, and compassionate engagement with residents, including gospel sharing when appropriate, all guided by the shelter handbook.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Experience with addiction and mental health is a plus.
• Works with highly confidential information and HIPAA implications.

Responsibilities

• Enters accurate objective documentation into the CMS.
• Checks daily to ensure residents' living areas are properly maintained and in compliance with Shelter guidelines.
• Performs random bed checks to make sure that all residents are accounted for when providing overnight shift coverage.
• Performs regular security checks of the facility to ensure that the facility is secured.
• Administers random drug screens on residents as required.
• Properly screen individuals who are attempting to enter the shelter after hours.
• Treats all residents with respect and exercises appropriate boundaries with residents.
• Presents the Gospel message to residents when the opportunity is available.
• Pray with residents and staff as opportunities are available.

Skills

Verbal & written communication

Boundaries

Conflict resolution

Education

High School Diploma or equivalent

Some college preferred

Job description

St. Matthew's House in Southwest Florida seeks a dedicated program staff member to support the Emergency Housing program. The role requires organizing tasks, maintaining boundaries, and communicating clearly with residents and team.

Shifts include evenings and weekends; responsibilities include documentation, security checks, bed checks, and compassionate engagement with residents, including gospel sharing when appropriate, all guided by the shelter handbook.