Emergency Services Production Manager

ServiceMaster Clean of Fraser Valley; Hillsboro (MO); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading company in restoration services is seeking an experienced Manager to oversee property restoration projects, ensuring adherence to safety standards and client satisfaction. The ideal candidate will have strong leadership skills, industry experience, and a commitment to continual development through ongoing training. With a robust compensation structure, this role offers significant growth potential based on project performance.

Benefits

Ongoing Leadership Development Program

One on One mentorship

Access to Paul Davis University

Flexible schedule

Company vehicle or gas reimbursement

Cell phone and computer provided

PTO and sick days

Qualifications

• 6+ years in structure and personal property restoration.
• Knowledge of property restoration to IICRC standards required.
• Must be insurable to drive company vehicles.

Responsibilities

• Manage restoration projects efficiently adhering to budgets.
• Document and report project details accurately.
• Negotiate contracts and ensure compliance with safety standards.

Skills

Communication

Leadership

Flexibility

Customer Service

Accountability

Tools

Xactimate

RMS (job management software)

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionally represent the Paul Davis principles of honesty and integrity (the Vision, Mission, Values) and always reinforce the company’s culture
• Interact with management to ensure solutions are being thoroughly implemented and seen through to completion
• Able to effectively communicate with customers, adjusters, and sub-contractors to answer questions and set expectations
• To follow the Core Processes of the Emergency Division in a timely and productive manner
• Ensure that the work is performed in the most productive manner to meet specific budgets
• To track revenue and costs of each project and provide opportunities for lessons learned to continue growth and improvement of
• Must be proficient in the utilization of applicable tools, drying & deodorization equipment and specialty equipment
• Able to document a job correctly with notes and photo’s in job management software (RMS), including but not limited to:

Work Authorizations
24-hour Reports

MICA Documents

Scope Sheet

Asbestos & Lead Documents

Customer Expectations/Reviews Packout and Packback Documents Total Loss Reports

Certificates of Completion/Satisfaction Customer Satisfaction survey

• Work a Centralized Estimator to review and approve preliminary estimates/estimates, dry log and inventory reports as requested by Adjusters/Carrier and per Third Party Administrator SLA’s (Standard Level Agreements) guidelines and timelines in a timely and efficient manner
• Able to negotiate with Adjuster to reach an agreed upon scope and price of contracted services
• Timely collection of payments and closing of jobs
• Able to clearly define and write work orders stating the scope of work and production goal
• To regularly uphold and be accountable to all safety standards and regulations of the company
• Consistently deliver extra-ordinary customer service to all external and internal customers
• Must maintain a high standard of PDR Brand excellence and uphold team compliance in regard to uniform and vehicle maintenance policies

REQUIREMENT/QUALIFICATIONS

• Must have a strong desire to serve and help others become the best they can be.
• Able to lead, manage and hold people accountable
• Willing to be trainable, coachable and receive regular feedback from the Director of Emergency Services
• Adaptability and flexibility to work in challenging environments, able to work with customers with a high level of empathy
• Assertive, self-directed, and motivated
• Personal accountability relating to the degree of thoroughness and quality of work produced
• Must be a fast-paced, able to manage several tasks with accuracy and work well with others
• 6+ years of industry experience in structure and personal property restoration including but not limited to: mold remediation, biohazard cleanups, large loss and commercial claims.
• Knowledge, understanding and certifications in the restoration of property structure and personal items accordingly to IICRC and industry standards
• Experience in handling the restoration of property damage insurance claims
• Able to use Xactimate to write estimates and Xactware to provide notes and documents to Carriers
• Able to regularly work in difficult environments, all types of conditions and weather as needed
• Able to be in full PPE as needed
• Able to work in confined spaces as needed
• Able to work in a productive, organized, and professional manner
• Able to work 40+ hours per week with after-hours and/or weekend emergency inspections as needed
• Able to fulfill the responsibility of the on-call “warm transfer” position for 1 week and as scheduled.
• Able to be on time to work each day an maintain a strong, consistent work attendance record
• Good verbal and written communication skills
• Able to pass a criminal background verification and must be insurable to drive company vehicles
• Able to lift 50+ lbs.

Team Compensation and Benefits:

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Cell phone and computer provided by company
• Company vehicle and/or gas reimbursement
• PTO and sick days with flexible schedule
• Base commission on projects completed. Our current Managers yearly pay range from $50,000 to $100,000 depending on their production. No limit to earning potential.

We are looking forward to hearing from you!