Emergency Services Intern — Crisis & Homeless Prevention

Catholic Charities, Diocese of Joliet; Downers Grove (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Catholic Charities, Diocese of Joliet in Downers Grove seeks a compassionate case manager to deliver intake, screening, and homeless prevention services. You will work as part of the North Area Community Services Team, coordinating emergency services and after-care, while treating clients with dignity and respect.

The role emphasizes developing individualized service plans, linking clients to housing and benefits, and maintaining accurate records.

Qualifications

• High school diploma or equivalent; pursuing relevant degree preferred.
• Experience with crisis situations.
• Ability to work with diverse populations.
• Ability to conduct intake and needs assessments.
• Accurate data entry into client management systems.
• Proficiency with Microsoft Office.
• English fluency.

Responsibilities

• Complete initial intake and needs assessment within 48–72 hours.
• Provide case planning and short-term case management.
• Refer and connect clients to community resources.
• Maintain up-to-date case files and data entry.
• Respond to walk-ins and crisis calls with compassionate support.

Skills

Crisis intervention

Client intake

Needs assessment

Data entry

Communication skills

Team collaboration

Education

High school diploma

Tools

Outlook

Word

Teams

Client information system

Job description

Catholic Charities, Diocese of Joliet in Downers Grove seeks a compassionate case manager to deliver intake, screening, and homeless prevention services. You will work as part of the North Area Community Services Team, coordinating emergency services and after-care, while treating clients with dignity and respect.

The role emphasizes developing individualized service plans, linking clients to housing and benefits, and maintaining accurate records.