Emergency Services Dispatcher – 24/7 Public Safety

Regional 911 Intake Solutions; Vestavia Hills (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Vestavia Hills, AL seeks qualified public safety dispatchers to handle police, fire, rescue and medical calls. You will verify locations, prioritize hazards, and route units in accordance with approved response plans.

The role requires a high school diploma (or equivalent); agencies may require specific dispatch credentials. Expect shift work across days, nights, weekends, holidays, and overtime in a fast-paced environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies provide cross-training; others require experience in one dispatch discipline.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Skills

Public safety dispatch

Emergency medical dispatch

Communication skills

Multitasking

Education

High school diploma

Job description

Regional 911 Intake Solutions in Vestavia Hills, AL seeks qualified public safety dispatchers to handle police, fire, rescue and medical calls. You will verify locations, prioritize hazards, and route units in accordance with approved response plans.

The role requires a high school diploma (or equivalent); agencies may require specific dispatch credentials. Expect shift work across days, nights, weekends, holidays, and overtime in a fast-paced environment.