Patient Experience Coordinator

Methodist Health System; Richardson (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Methodist Health System in Richardson, TX is seeking a Patient Representative to greet and register patients, verify insurance, schedule appointments, and liaise between patients and clinical staff.

The role requires strong communication, attention to confidentiality, and familiarity with medical office software. A high school diploma is required, with preferred experience in medical front office settings.

Qualifications

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills; proficient with medical office technology.
• Strong communication and interpersonal skills for greeting patients and handling calls.
• Ability to follow written and oral instructions and maintain patient confidentiality.

Responsibilities

• Greets patients promptly and courteously and schedules appointments.
• Registers patients and verifies/updates demographic and insurance information.
• Collects payments and enters charges into the computer system.
• Maintains a neat reception area and supports front office operations.
• Answers calls, screens messages, and directs inquiries to appropriate staff.

Skills

Front desk procedures

Medical terminology

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Tools

Medical management software

Job description

Methodist Health System in Richardson, TX is seeking a Patient Representative to greet and register patients, verify insurance, schedule appointments, and liaise between patients and clinical staff.

The role requires strong communication, attention to confidentiality, and familiarity with medical office software. A high school diploma is required, with preferred experience in medical front office settings.