Emergency Roadside Driver

American Automobile Association; Oakland (CA); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

401(k) Matching

Paid Holidays

Paid Time Off

Tuition Reimbursement

Free AAA Membership

Shift Differentials

Monthly Bonuses

Health & Wellness

Job summary

AAA Mountain West Group in Oakland, CA is hiring a Tow Service Specialist to operate tow trucks, diagnose basic vehicle issues, and deliver roadside assistance with a customer-first approach. Training is provided to build a secure, long-term career.

You will work 2pm–12:30am, weekends included, earning $27.50/hr plus lucrative shift differentials and monthly bonuses, with a strong benefits package and opportunities for growth within the AAA MWG team.

Qualifications

• Customer-first mindset and passion for helping people.
• Willingness and flexibility to work 2pm–12:30am, including weekends.
• Must be at least 21 years of age with a valid driver’s license and clean driving record.

Responsibilities

• Operate tow trucks safely and efficiently.
• Perform simple vehicle diagnostics to identify issues.
• Provide essential roadside assistance, including tire changes, fuel delivery, and lock-outs.
• Build trust and remain a calming presence for members on scene.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Safety conscious

Job description

Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program.Job DescriptionTow Service SpecialistLocation: Oakland, CA | Schedule: 2pm/4pm - 10:30pm/12:30am(Includes Weekends)Starting Pay: $27.50/hr + Lucrative Shift Differentials & Monthly BonusesJoin a Culture of People Helping People.Ever wanted a job where you genuinely save the day? At AAA Mountain West Group (MWG), we don't just hire tow operators—we hire Roadside Heroes. When our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind.If you have a great attitude and a desire to learn, we will provide all the training you need to build a successful, secure career.Why Join AAA MWG? (The Perks & Pay)We believe in rewarding our heroes well. We offer a highly competitive earning scale, guaranteed hours, and a robust benefits package that ensures your financial and personal well-being.Earnings & Financial WellbeingGuaranteed Hours: Minimum of 40 hours per week (steady income you can rely on).Base Pay: Starting at $27.50/hour.Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked.Productivity Incentives: Earn up to an additional $1,900 extra per month just by doing the job you're trained to do!401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%.Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.Health & Wellness BenefitsMedical Choices: Choose from our flexible Red, White, or Blue tiers to fit your budget.HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings.Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family.Dental & Vision: Full coverage for preventive checkups and cleanings.Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary).Time Off & Extra PerksGenerous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your very first year.Paid Holidays: 11 paid holidays per year.Tuition Reimbursement: Ready to grow? We reimburse up to $5,250 per year for job-related degrees or certifications (eligible after 6 months).Free AAA Membership: Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance.What You’ll Do (Key Responsibilities)As the face of AAA, you will provide ultimate customer excellence on the road by:Operating tow trucks safely and efficiently.Performing simple vehicle diagnostics to figure out the issue.Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.Building trust, problem-solving, and being a calming presence for our members on the scene.What We Are Looking ForWe provide top-tier, paid training for the role.A customer-first mindset and a passion for helping people.Willingness and flexibility to work the between 2pm - 12:30am, including weekends.A valid driver’s license and a clean driving recordMust be at least 21 years of age$27.50 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives