Roadside Assistance Tow Technicians - 2nd Shift

AAA Club Alliance; Cincinnati (OH); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Paid holidays

Tuition Reimbursement

Uniforms provided

Vehicle maintenance tools provided

Free AAA Membership

Job summary

AAA Club Alliance in Cincinnati is hiring full-time Fleet Associates for 2nd shift (weekends included). You will provide lock-out, jump starts, tire changes, fuel delivery, and tow services to members using established guidelines.

Monthly bonuses and overtime during peak season accompany a competitive base pay starting at $23.50 per hour. Benefits include generous PTO, 401(k) with company match, health benefits, paid training, uniforms, and tuition reimbursement.

Qualifications

• Completion of a high school diploma or equivalent.
• Valid driver's license and ability to pass DOT/driver requirements.
• 3 years of automotive/mechanical or sales and/or customer service experience preferred.
• Lift up to 75 pounds and operate hand tools.

Responsibilities

• Provide lock-out, fuel delivery, battery jumps and tire changes.
• Provide tow and recovery services.
• Sell, install, test, and perform battery warranty services.
• Communicate with members to inform and ensure safety.
• Enter call information into in-truck technology, process payments and reports.
• Conduct vehicle and equipment inspections and ensure safety.
• Operate service vehicles and use GPS for dispatch.
• Attend training and participate in events to promote the brand.

Skills

Customer service

Communication

Driving

Education

High School Diploma

Tools

GPS

Hand tools

In-truck technology

Job description

AAA Cincinnati is looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions. AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities available!Fleet Location: 800 West 5th Street, Cincinnati OH 45203We offer our Associates:A competitive base starting at $23.50/Hour. Actual pay will be based on factors such as applicant experience and geographic location.Now hiring for Full Time 2nd Shift (will include weekends)2nd Shift includes an additional 10% Shift DifferentialPlenty of overtime during peak seasonMonthly bonuses (potential to make up to an additional $300 per month)Over 3 weeks of Paid Time Off8 Paid Holidays401(k) plan with company matchMedical, Dental, Vision and Prescription CoverageFREE AAA MembershipTuition ReimbursementPaid TrainingUniforms and tools providedWhat will you do?Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.Provide tow and recovery services using established guidelines and quality control procedures (Tow Technicians).Mobile Battery Technicians sell, install, test, and perform battery warranty services for Members.Communicate with members effectively to keep them informed and to ensure their safety.Make sound decisions regarding the safe service of vehicles and to accommodate member needs.Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.Do you have what it takes?Must be at least 21 years old.Completion of a high school diploma or equivalent.Possess and maintain a valid driver's license for the state where you reside ; and maintain all state and local licensing requirements.Ability to pass a physical examination as required by Department of Transportation and/or Company policy.3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).Ready? Let's do this!If you are ready to make a difference in the lives of our customers and employees, apply now. You can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.Full time Associates are offered a comprehensive benefits package that includes:Medical, Dental, and Vision plan optionsUp to 2 weeks Paid parental leave401k plan with company match up to 7%2+ weeks of PTO within your first yearPaid company holidaysCompany provided volunteer opportunities + 1 volunteer day per yearFree AAA MembershipContinual learning reimbursement up to $5,250 per yearAnd MORE! Check out our Benefits Page for more informationACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.Job Category:Fleet