Emergency Restoration Technician — Growth & Overtime Pay

Neighborly Company and its affiliates; Greenville (SC); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Costs Covered

Company-Paid IICRC Certifications &amp

Job summary

Rainbow Restoration is seeking an Emergency Services Technician to respond to water, mold, fire, and storm losses for residential and commercial properties. You will perform water mitigation, extraction, drying, mold remediation, containment, demolition, and disaster cleanup.

The role emphasizes hands‑on work, fast pacing, and delivering excellent customer service, with on‑call rotations including nights and weekends, plus statewide travel as needed.

Qualifications

• Not afraid to roll up your sleeves
• Strong work ethic with a positive, team‑oriented attitude
• Empathy, professionalism, and strong customer service skills
• Eagerness to learn and grow within the Restoration Industry
• Ability to work independently while also thriving in a team environment
• Comfortable working in emergency response situations and fast‑paced environments
• Strong verbal and written communication skills
• Valid Driver’s License with a clean driving record
• Ability to pass a drug test and extensive background screening
• Ability to lift and/or move up to 100 pounds
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces
• Comfortable working around demolition debris, moisture‑damaged materials, and varying environmental conditions
• Ability to work overtime, participate in on‑call rotations, and travel statewide
• IICRC Certifications are a plus but not required

Responsibilities

• Respond to residential and commercial emergency losses involving water, mold, fire, storm, and other property damage
• Perform water mitigation services according to IICRC standards and company procedures
• Become proficient in water extraction, structural drying, mold remediation, containment setup, demolition, and disaster cleanup
• Operate restoration equipment including air movers, dehumidifiers, extraction units, HEPA filtration devices, and moisture detection tools
• Work with power tools and perform demolition work as needed throughout mitigation projects
• Monitor drying progress and document moisture readings, equipment usage, and job updates accurately
• Establish and maintain schedules to ensure services are completed efficiently and on time
• Communicate professionally with customers regarding scope of work, expectations, timelines, and necessary documentation
• Maintain accurate job documentation including notes, sketches, photos, and equipment counts
• Ensure job sites remain clean, safe, and compliant with company and OSHA standards
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
• Participate in emergency on‑call rotations including nights, weekends, and holidays as business demands require
• Travel throughout state with potential overnight stays when needed to support operations
• Cross‑train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
• Perform additional operational duties and emergency response tasks as assigned

Skills

Strong work ethic

Customer service

Team‑oriented

Emergency response

Communication skills

Valid Driver’s License

Job description

Rainbow Restoration is seeking an Emergency Services Technician to respond to water, mold, fire, and storm losses for residential and commercial properties. You will perform water mitigation, extraction, drying, mold remediation, containment, demolition, and disaster cleanup.

The role emphasizes hands‑on work, fast pacing, and delivering excellent customer service, with on‑call rotations including nights and weekends, plus statewide travel as needed.