Emergency Water Mitigation Technician — Growth & Impact

Neighborly Company and its affiliates; Virginia, Northern (IL, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

401(k) with Company Match

Company-Paid IICRC Certifications &amp

Continuing Education (including renews

Job summary

Rainbow Restoration is hiring an Emergency Services Technician to respond to water, mold, fire, storm, and other property losses. You’ll focus on water mitigation, structural drying, mold remediation, containment, demolition, and disaster cleanup to help customers recover their homes and businesses.

The role requires physical work, teamwork, and the ability to stay calm in emergencies. You’ll be part of a fast-paced restoration team with opportunities for overtime and state-wide travel.

Qualifications

• Not afraid to roll up your sleeves and get dirty.
• Strong work ethic with a positive, team-oriented attitude.
• Empathy, professionalism, and strong customer service skills.
• Eagerness to learn and grow within the Restoration Industry.
• Ability to work independently while also thriving in a team environment.
• Comfortable working in emergency response situations and fast-paced environments.
• Strong verbal and written communication skills.
• Valid Driver’s License with a clean driving record.
• Ability to pass a drug test and extensive background screening.
• Ability to lift and/or move up to 100 pounds.
• Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE.
• Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions.
• Ability to work overtime, participate in on-call rotations, and travel statewide as needed.
• IICRC Certifications are a plus but not required.

Responsibilities

• Respond to residential and commercial emergency losses involving water, mold, fire, storm, and other property damage.
• Perform water mitigation services according to IICRC standards and company procedures.
• Become proficient in water extraction, structural drying, mold remediation, containment setup, demolition, and disaster cleanup.
• Operate restoration equipment including air movers, dehumidifiers, extraction units, HEPA filtration devices, and moisture detection tools.
• Work with power tools and perform demolition work as needed throughout mitigation projects.
• Monitor drying progress and document moisture readings, equipment usage, and job updates accurately.
• Establish and maintain schedules to ensure services are completed efficiently and on time.
• Communicate professionally with customers regarding scope of work, expectations, timelines, and necessary documentation.
• Maintain accurate job documentation including notes, sketches, photos, and equipment counts.
• Ensure job sites remain clean, safe, and compliant with company and OSHA standards.
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness.
• Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require.
• Travel throughout state with potential overnight stays when needed to support operations.
• Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support.
• Perform additional operational duties and emergency response tasks as assigned.

Skills

Team player

Customer service

Willing to learn

Communication

Physical ability

Driver's license

Drug test & background check

IICRC knowledge (plus)

Tools

PPE familiarity

Job description

Rainbow Restoration is hiring an Emergency Services Technician to respond to water, mold, fire, storm, and other property losses. You’ll focus on water mitigation, structural drying, mold remediation, containment, demolition, and disaster cleanup to help customers recover their homes and businesses.

The role requires physical work, teamwork, and the ability to stay calm in emergencies. You’ll be part of a fast-paced restoration team with opportunities for overtime and state-wide travel.