Water Damage Restoration Technician

Neighborly Company and its affiliates; Ridgeland (SC); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Costs Covered

Company-Paid IICRC Certifications &amp

Continuing Education (including renews

Career Growth & Advancement

Hands-On Training & Leadership

Overtime & Emergency Response Incentes

Supportive Team-Oriented Environment

Job summary

Rainbow Restoration seeks an Emergency Services Technician to respond to water, mold, fire, and storm losses across residential and commercial properties. This role focuses on water mitigation, structural drying, containment, demolition, and disaster cleanup, delivering urgent, high-quality service.

The ideal candidate works well under pressure, climbs into crawl spaces, and communicates clearly with customers.

Qualifications

• Willing to work in emergency response situations
• Ability to thrive in fast-paced environments
• Strong customer service orientation
• Team-oriented with a hands-on work approach

Responsibilities

• Respond to residential and commercial emergency losses (water, mold, fire, storm)
• Perform water mitigation per IICRC standards and company procedures
• Master water extraction, structural drying, mold remediation, containment, demolition
• Operate restoration equipment (air movers, dehumidifiers, moisture meters)
• Maintain safety, documentation, and on-time completion of jobs
• Communicate with customers about scope, timelines, and documentation
• Travel within state with potential overnight stays as needed
• Cross-train in related restoration services and participate in on-call rotations

Skills

Strong work ethic

Team player

Empathy

Customer service

Eagerness to learn

Independent worker

Adaptability

Communication skills

Emergency environments

Job description

Are you looking for a career where you can make a difference in people’s lives and the community? Do you want variety in your job, where every day is different? Do you enjoy being part of a team and rolling up your sleeves to achieve a common goal?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Emergency Services Technician!

This is not just a job — it is an opportunity to build a long-term career within the Restoration Industry. We are looking for career-oriented individuals who are eager to learn, grow, and develop into future leaders within our organization. Many of our technicians go on to lead teams, manage projects, and grow into leadership roles throughout the company.

The ideal candidate is self-driven, enthusiastic, hardworking, and motivated to make a quality difference within our territories while helping customers during some of the most difficult situations they may experience.

The hourly rate is based on cost of living within the assigned territory as well as previous experience and certifications. The pay range for this role is between $18–$27 per hour. With overtime and emergency response opportunities, motivated technicians can earn an additional $3,000–$10,000 annually in overtime pay.

Competitive Perks

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Career Growth & Advancement Opportunities
• Hands-On Training & Leadership Development
• Opportunity for Overtime & Emergency Response Incentives
• Supportive Team-Oriented Environment

Position Summary

An Emergency Services Technician is a key component of our restoration team, responsible for responding to residential and commercial property losses related to water, mold, fire, storm, and other emergency situations.

This role focuses heavily on water mitigation, structural drying, mold remediation, containment, demolition, and disaster cleanup while helping customers restore their homes and businesses after unexpected losses.

This position is ideal for someone who thrives in fast-paced environments, enjoys physical and hands-on work, takes pride in helping others, and can maintain urgency and professionalism during emergency situations.

Duties & Responsibilities

• Respond to residential and commercial emergency losses involving water, mold, fire, storm, and other property damage
• Perform water mitigation services according to IICRC standards and company procedures
• Become proficient in water extraction, structural drying, mold remediation, containment setup, demolition, and disaster cleanup
• Operate restoration equipment including air movers, dehumidifiers, extraction units, HEPA filtration devices, and moisture detection tools
• Work with power tools and perform demolition work as needed throughout mitigation projects
• Monitor drying progress and document moisture readings, equipment usage, and job updates accurately
• Establish and maintain schedules to ensure services are completed efficiently and on time
• Communicate professionally with customers regarding scope of work, expectations, timelines, and necessary documentation
• Maintain accurate job documentation including notes, sketches, photos, and equipment counts
• Ensure job sites remain clean, safe, and compliant with company and OSHA standards
• Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
• Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
• Travel throughout state with potential overnight stays when needed to support operations
• Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
• Perform additional operational duties and emergency response tasks as assigned

Requirements & Skills

• Not afraid to roll up your sleeves and get dirty
• Strong work ethic with a positive, team-oriented attitude
• Empathy, professionalism, and strong customer service skills
• Eagerness to learn and grow within the Restoration Industry
• Ability to work independently while also thriving in a team environment
• Comfortable working in emergency response situations and fast-paced environments
• Strong verbal and written communication skills