Emergency Response Coordinator — Fire Restoration Growth

Implement4 LLC; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Performance incentives

Benefits package

Job summary

Implement4 is seeking an Emergency Response Coordinator in Houston to lead the initial contact after residential fire losses, coordinating emergency mitigation and recovery services. The role focuses on developing relationships that convert into restoration opportunities, with potential support for multifamily accounts as the program grows.

The ideal candidate thrives in the field, communicates with homeowners in difficult moments, and represents the company with professionalism and empathy

Qualifications

• Previous experience in restoration, emergency services, insurance restoration, or business development.
• Strong communication and interpersonal skills.
• Comfortable working in the field and responding to emergency situations.
• Professional, compassionate, and customer-focused demeanor.
• Ability to build long-term relationships with homeowners and referral partners.
• Self-motivated with excellent organizational skills.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Respond to residential fire losses and assist homeowners through the initial stages of the restoration process.
• Coordinate emergency mitigation services with internal operations teams.
• Maintain clear communication with customers from first contact through project handoff.
• Ensure a professional, compassionate, and timely customer experience.
• Build relationships with fire departments, insurance professionals, property managers, and referral partners.
• Generate residential fire restoration opportunities through field engagement.
• Support the continued growth of the company's emergency response program.
• Assist with developing multifamily relationships as the division expands.
• Work closely with leadership to help establish processes, communication standards, and operational procedures.
• Maintain accurate documentation of response activities and customer interactions.

Skills

Communication

Field work

Relationship building

Customer service

Organizational skills

Driver's license

Job description

Implement4 is seeking an Emergency Response Coordinator in Houston to lead the initial contact after residential fire losses, coordinating emergency mitigation and recovery services. The role focuses on developing relationships that convert into restoration opportunities, with potential support for multifamily accounts as the program grows.

The ideal candidate thrives in the field, communicates with homeowners in difficult moments, and represents the company with professionalism and empathy