Sales Rep

American Restoration; Gilbert (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

American Restoration, located in Gilbert, Arizona, is seeking an Emergency Response Coordinator to provide immediate on-site support during fire-related emergencies. The role demands a compassionate yet decisive approach to help property owners swiftly amid crises.

The candidate will respond rapidly to assess needs, explain key restoration processes, and secure necessary agreements while maintaining strong relations with first responders. This position offers an opportunity to make a significant difference in the community during emergency situations.

Qualifications

• Excellent communication skills, able to remain calm and compassionate in crisis situations.
• Familiarity with fire safety principles and emergency response environments is preferred.
• Valid driver's license and ability to travel locally on short notice.

Responsibilities

• Monitor emergency dispatches and respond to active fire scenes.
• Provide immediate support and explain restoration processes to property owners.
• Build relationships with local first responders and document all interactions.

Skills

Exceptional interpersonal skills

Strong listening skills

Ability to build trust quickly

Confidence in presenting solutions

Job description

Job Title: Emergency Response Coordinator

Compensation: $50,000.00 base salary + commission

About Us

We are a full-service water mitigation and restoration company located in Mesa, Arizona, serving the Greater Phoenix area and the surrounding communities. With over 40 years of industry experience, we bring proven expertise, reliability, and compassion to every project we take on. Our mission is simple: to help our customers when they need us most. Property damage can be overwhelming, and we understand that behind every loss is a family or business facing a stressful situation. That’s why we respond quickly, communicate clearly, and treat every property with the care and respect it deserves. Our experienced team is committed to delivering high-quality workmanship, utilizing industry best practices, and guiding our customers through the restoration process from start to finish. We don’t just restore structures—we help restore peace of mind. Through integrity, professionalism, and a customer-first approach, we strive to be a trusted partner our community can rely on in times of need.

Position Summary

The Emergency Response Coordinator serves as a frontline representative during fire-related emergencies, providing immediate on-site support to property owners in moments of crisis. This role is responsible for rapidly responding to active fire scenes, offering compassion, guidance, and clear next steps while coordinating emergency restoration services. Success in this position requires a unique blend of empathy, composure under pressure, and the ability to secure authorization for emergency remediation services.

Key Responsibilities

• Monitor emergency dispatches, fire/police scanners, and alert systems to identify active fire incidents.
• Respond quickly to residential and commercial fire scenes to assess immediate needs and determine appropriate emergency services.
• Act as one of the first points of contact for property owners following a fire event.

Customer Care & Service Authorization

• Approach affected property owners with professionalism, empathy, and sensitivity during highly emotional situations.
• Clearly explain the restoration and recovery process, including emergency mitigation services such as board-ups, water extraction, and site stabilization.
• Secure signed service agreements and authorizations to allow emergency work to begin immediately.

Networking & First Responder Relations

• Build and maintain professional relationships with local fire departments, police departments, and other first responders.
• Establish trust and credibility within the emergency response community to receive timely and accurate incident information.
• Represent the company in a respectful, ethical, and professional manner at all times.

Documentation & Reporting

• Accurately document lead information, property details, client interactions, and outcomes of each response.
• Ensure all required paperwork, authorizations, and internal reports are completed promptly and correctly.
• Maintain organized records to support operations, compliance, and performance tracking.

Required Skills & Qualifications

• Exceptional interpersonal and communication skills with the ability to remain calm, compassionate, and professional in crisis situations.
• Strong listening skills and the ability to explain complex processes clearly to distressed property owners.
• Proven ability to build trust quickly and secure service agreements in high-pressure, emotionally charged environments.
• Confidence in presenting solutions while prioritizing the needs and well-being of the client.

Availability & Flexibility

• Must be available to work a flexible schedule, including nights, weekends, and holidays, based on emergency activity.
• Ability to respond on short notice and remain on scene as needed.

Knowledge & Experience

• Familiarity with fire safety principles, local geography, and emergency response environments preferred.
• Experience or knowledge in restoration, disaster recovery, construction, or insurance-related services is a plus.
• Valid driver’s license and ability to travel locally on short notice.

Physical & Environmental Requirements

• Ability to work outdoors in varying conditions, including exposure to fire-damaged environments.
• Ability to stand, walk, and move around active emergency scenes for extended periods.