Emergency Psychiatric Call Center Clinician

Boston Medical Center (BMC); Boston (MA); On-site; USD 43,000 - 52,000; Part time

Job summary

Boston Medical Center is seeking a Call Center Clinician for the Boston Emergency Services Team (BEST) to provide telephone screening, intake, and triage for individuals in psychiatric crisis, with a focus on stabilization and crisis intervention.

This part-time, 20-hour weekly role in Psychiatry requires a Master's degree in a related field and an LCSW/LICSW/LMHC license preferred; strong communication, cultural sensitivity, and knowledge of community resources are essential for timely

Qualifications

• Master's degree in social work, psychology, education, counseling, or related field.
• LCSW, LICSW or LMHC license preferred.
• Experience in emergency psychiatry-related clinical activities preferred.
• Knowledge of referral processes and community resources.

Responsibilities

• Provide telephone screening and intake in BEST program.
• Provide telephone triage for individuals experiencing psychiatric crisis.
• Assist with stabilization, crisis intervention, and referrals.

Skills

Active listening

Diagnose problems

Conflict resolution

Practical problem solving

Interpersonal skills

English communication

Cultural sensitivity

Bilingual competency a plus

MS Word

Outlook

EMR systems

Education

Master's degree in social work, psychology, education, counseling, or related field

Tools

MS Word

Outlook

EMR systems

Job description

Boston Medical Center is seeking a Call Center Clinician for the Boston Emergency Services Team (BEST) to provide telephone screening, intake, and triage for individuals in psychiatric crisis, with a focus on stabilization and crisis intervention.

This part-time, 20-hour weekly role in Psychiatry requires a Master's degree in a related field and an LCSW/LICSW/LMHC license preferred; strong communication, cultural sensitivity, and knowledge of community resources are essential for timely