Emergency Pet Care Coordinator - 24/7 Front Desk

PetVet Care Centers; Westminster (CO); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) matching

Job summary

PetVet Care Centers' Emergency Pet Clinic- Northside in Westminster, Colorado, seeks a Care Coordinator to support a high-performing emergency hospital. The role combines reception, patient flow management, and client communication to ensure swift, compassionate care for pets in crisis.

Key tasks include handling phone and in-person inquiries, scheduling, and aiding with basic medical emergencies, while using our practice management system and billing tools.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Cash handling

Multitasking

Scheduling flexibility

Physical stamina

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Practice management software

Billing software

Job description

PetVet Care Centers' Emergency Pet Clinic- Northside in Westminster, Colorado, seeks a Care Coordinator to support a high-performing emergency hospital. The role combines reception, patient flow management, and client communication to ensure swift, compassionate care for pets in crisis.

Key tasks include handling phone and in-person inquiries, scheduling, and aiding with basic medical emergencies, while using our practice management system and billing tools.