Emergency Pet Care Coordination Supervisor

PetVet Care Centers; Longmont (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support - Calm app

CE stipends and career development

Grant Circle - relief fund for team

Local hospital culture backed by natl.

Job summary

PetVet Care Centers' Emergency Pet Clinic of Longmont is looking for a Supervisor, Care Coordination to ensure courteous greetings, prompt phone handling, and proper payment processing aligned with policies. This role supervises care coordinators and may serve as a care coordinator when staffing requires it.

Located in Longmont, CO, the Emergency Pet Clinic of Longmont is a dedicated, team-oriented emergency and critical care practice emphasizing collaboration, accountability, and high medical

Qualifications

• Must be 18 years or older.
• High School diploma or equivalent.
• 1 year of Lead or Admin experience.

Responsibilities

• Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination duties
• Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
• Receive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as needed
• Maintains specialist (non-emergency doctors) scheduling information and changes
• Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
• Process refunds, returns, and credits, as needed by location
• Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
• Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
• Serve as back-up to Hospital Manager for maintenance or building issue resolution
• Other duties as assigned by Manager.

Skills

Lead/Admin experience

Job description

PetVet Care Centers' Emergency Pet Clinic of Longmont is looking for a Supervisor, Care Coordination to ensure courteous greetings, prompt phone handling, and proper payment processing aligned with policies. This role supervises care coordinators and may serve as a care coordinator when staffing requires it.

Located in Longmont, CO, the Emergency Pet Clinic of Longmont is a dedicated, team-oriented emergency and critical care practice emphasizing collaboration, accountability, and high medical