Emergency Pet Care Coordinator

BluePearl Pet Hospital; Olympia (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Trupanion pet insurance

Annual continuing education allowance

BluePearl University access

Healthy work-life benefits (health/dac

401k and retirement planning

Flexible work schedules

Paid time off & floating holidays

Job summary

BluePearl Pet Hospital in Olympia, WA, is seeking an experienced Patient Care Coordinator for our state-of-the-art emergency and specialty hospital. The role involves coordinating client/patient flow, triaging calls, and following up on ER visits across both locations.

Evening, weekend, and holiday shifts may be required. You will act as a liaison between the front and back of the hospital, ensuring clear communication among CSR staff and clinical teams, with a focus on timely, compassionate

Qualifications

• Experience coordinating front desk and clinical staff in a veterinary/hospital setting.

Responsibilities

• Act as liaison between the front and back of the hospital to manage client/patient flow.
• Triage medical phone calls and coordinate client/doctor communication.
• Perform ER visit follow-up calls for both locations.
• Assist with waiting room and exam room updates to minimize wait times.
• Manage discharge appointments and coordinate with the technical team.

Skills

Customer service

Team player

Front desk coordination

Job description

BluePearl Pet Hospital in Olympia, WA, is seeking an experienced Patient Care Coordinator for our state-of-the-art emergency and specialty hospital. The role involves coordinating client/patient flow, triaging calls, and following up on ER visits across both locations.

Evening, weekend, and holiday shifts may be required. You will act as a liaison between the front and back of the hospital, ensuring clear communication among CSR staff and clinical teams, with a focus on timely, compassionate