Emergency Patient & Family Concierge

UPMC; Monroeville (Allegheny County); On-site; USD 273,000 - 388,000; Part time

Benefits offered by this job

Flexible hours

Student-friendly position

Casual role

On-site hospital environment

Job summary

UPMC East is seeking a Casual, Patient & Family Concierge in its Emergency Department to provide compassionate, general support to patients, families, and visitors throughout their hospital stay. Responsibilities span patient transport, environmental services, dietary support, telehealth setup, and supply management, with a focus on patient satisfaction and quality of care from start to finish.

Position offers limited casual hours (240 per calendar year); ideal for students, retirees, or

Qualifications

• Greet patients, families, and visitors in a warm, professional manner.
• Provide wayfinding and escort services to destinations.
• Maintain confidentiality and patient information.
• Assist with transportation, environmental, dietary, and supply tasks.
• Support telehealth setup and equipment as needed.

Responsibilities

• Coordinate patient and visitor experience across departments.
• Provide wayfinding and escort services to ensure arrivals at correct destinations.
• Transport patients and equipment safely throughout the hospital.
• Clean and prepare patient rooms, procedure rooms, and common areas.
• Assist with dietary service, telehealth setup, and supply management.

Skills

Customer service

Communication

Empathy

Flexibility

Teamwork

Job description

UPMC East is seeking a Casual, Patient & Family Concierge in its Emergency Department to provide compassionate, general support to patients, families, and visitors throughout their hospital stay. Responsibilities span patient transport, environmental services, dietary support, telehealth setup, and supply management, with a focus on patient satisfaction and quality of care from start to finish.

Position offers limited casual hours (240 per calendar year); ideal for students, retirees, or