Emergency Paging & Communications Coord III

University of Rochester; City of Rochester (NY); On-site; USD 27,000 - 37,000; Full time

Job summary

Strong Memorial Hospital in Rochester, NY is seeking a full-time Communications Center specialist to handle paging, answer calls, and support weekend on-call coverage in a busy hospital environment. The role emphasizes teamwork, excellent customer service, HIPAA compliance, and adept use of office software.

Evening shifts and 40-hour weeks are required as part of a dynamic communications team. This position supports patient care by ensuring accurate paging and rapid information flow within the

Qualifications

• Associate's degree and 2 years of customer service or related experience required.
• Or equivalent combination of education and experience.
• Ability to work as a team in a high-volume communications center.
• Proficiency with Microsoft Office and hospital information systems.

Responsibilities

• Receives telephone calls and processes pages for physician and hospital staff.
• Handles and makes emergency and informational overhead announcements.
• Responds to patient information requests and provides directory assistance.
• Participates in weekend on-call responsibilities to ensure coverage.
• Monitors schedules and supports department leadership.
• Operates paging systems and software to document actions and status.
• Provides after-hours answering service and de-escalates difficult calls.
• Assists in training new Communications Center staff.

Skills

Teamwork

Customer service

HIPAA compliance

Communication skills

Ability to work under pressure

Phone handling

Problem solving

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

Strong Memorial Hospital in Rochester, NY is seeking a full-time Communications Center specialist to handle paging, answer calls, and support weekend on-call coverage in a busy hospital environment. The role emphasizes teamwork, excellent customer service, HIPAA compliance, and adept use of office software.

Evening shifts and 40-hour weeks are required as part of a dynamic communications team. This position supports patient care by ensuring accurate paging and rapid information flow within the