Senior Medical Communications Center Coordinator

001 University of Rochester; United States; On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester is seeking a Communications Center professional to handle paging, patient information, and directory assistance. The role includes responding to a high volume of calls and providing after-hours support according to department protocols.

Responsibilities include triaging calls, paging emergencies, and working with hospital staff to ensure accurate information flow. A two-year client service background and strong interpersonal skills are required.

Qualifications

• Associate's degree and 2 years of customer service or related experience required.
• Strong communication and listening skills essential.
• Ability to handle a large volume of calls under pressure.Required teamwork and reliability.

Responsibilities

• Receives telephone calls and processes pages for physician and hospital staff.
• Handles and makes emergency and informational overhead announcements.
• Receives telephone calls and processes patient information and directory assistance.
• Participates in weekend on-call responsibilities to ensure coverage.
• Monitors staff schedules and supports department leadership.

Skills

Teamwork

MS Office

Communication

Customer service

Interpersonal

Education

Associate's degree

Tools

Microsoft Office

Job description

University of Rochester is seeking a Communications Center professional to handle paging, patient information, and directory assistance. The role includes responding to a high volume of calls and providing after-hours support according to department protocols.

Responsibilities include triaging calls, paging emergencies, and working with hospital staff to ensure accurate information flow. A two-year client service background and strong interpersonal skills are required.