Emergency Ops Liaison & Customer Info Specialist

CPS Energy; San Antonio (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

CPS Energy in San Antonio, TX is seeking a Customer Information Solutions Specialist (CISS) to support System Operations and customer-facing roles during emergencies, providing detailed reporting updates and acting as liaison between operators and leadership. The role requires strong communication, multi-department coordination, and proficiency with outage management tools.

The CISS will participate in 24/7/365 operations, handle alert notifications, and ensure timely information flow to

Qualifications

• Communicate trends and data to leadership.
• Collaborate with multiple departments during emergencies.
• Provide timely updates on events to stakeholders.

Responsibilities

• Rotational schedule including day and night shifts.
• Report and update emergency electric or gas events.
• Collaborate with other departments to identify and update events.
• Communicate with customers and leadership about outages and updates.
• Learn and use outage reporting tools (NetCadOps, ITOA, Focal Point).
• Engage with CPS Energy teams and external customers as needed.

Skills

Communication

Teamwork

Time management

Verbal communication

Written communication

Interpersonal skills

Positive attitude

Adaptability

Education

High School Diploma or GED

Bachelor's degree in business/Engineering or related field

Tools

SAP

ITOA

NetCadOps

Focal Point

CPS Energy Outage Maps

Microsoft Office

Job description

CPS Energy in San Antonio, TX is seeking a Customer Information Solutions Specialist (CISS) to support System Operations and customer-facing roles during emergencies, providing detailed reporting updates and acting as liaison between operators and leadership. The role requires strong communication, multi-department coordination, and proficiency with outage management tools.

The CISS will participate in 24/7/365 operations, handle alert notifications, and ensure timely information flow to