Emergency Mitigation Project Lead

24 Hour Flood Pros; Antioch (AL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Overtime opportunities

Leadership training

Career advancement

Job summary

24 Hour Flood Pros is seeking a Mitigation Project Manager to lead emergency water, fire, and mold mitigation from assessment through completion. You will direct field crews, develop scopes and schedules, and ensure safety, quality, and customer satisfaction.

Ideal candidates have 3–5 years in mitigation or restoration, leadership experience, and proficiency with Xactimate and related software. This role requires on-site presence, strong communication, and a readiness for on-call shifts

Qualifications

• 3-5 years of experience in mitigation, restoration, or a related field.
• Leadership or crew management experience required.
• Experience with Xactimate, DASH, Encircle, or similar software is a plus.
• IICRC certifications (WRT required; FSRT, ASD, AMRT preferred).
• Strong communication and customer service skills.
• Ability to read scopes, create estimates, and manage job budgets.
• Knowledge of safety protocols and regulatory compliance.
• Valid driver's license with acceptable driving record.
• Ability to work in a fast-paced, emergency-response environment with on-call requirements.
• Strong problem-solving abilities, attention to detail, and a proactive mindset.

Responsibilities

• Oversee day-to-day mitigation operations, ensuring smooth workflow across field crews, equipment, and job sites.
• Conduct on-site inspections to assess water, fire, or mold damage and determine required mitigation steps.
• Create accurate scopes, estimates, and job plans using company software and industry standards.
• Lead, mentor, and support technicians to ensure high performance and exceptional customer service.
• Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle.
• Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.
• Ensure compliance with all safety protocols, PPE requirements, and industry regulations (IICRC, OSHA, etc.).
• Oversee equipment setup, monitoring, moisture readings, photo documentation, and job-site verification.
• Review and approve all documentation including technician notes, photos, moisture logs, and job summaries.
• Monitor KPIs and contribute to operational improvements.
• Assist in inventory oversight, equipment tracking, and resource allocation to maintain efficiency.
• Participate in on-call rotations, including nights and weekends, for emergency loss response.
• CRM Management

Skills

Leadership/crew management

Communication skills

Problem-solving

Attention to detail

Tools

Xactimate

DASH

Encircle

Job description

24 Hour Flood Pros is seeking a Mitigation Project Manager to lead emergency water, fire, and mold mitigation from assessment through completion. You will direct field crews, develop scopes and schedules, and ensure safety, quality, and customer satisfaction.

Ideal candidates have 3–5 years in mitigation or restoration, leadership experience, and proficiency with Xactimate and related software. This role requires on-site presence, strong communication, and a readiness for on-call shifts