Emergency Medical Dispatcher with Certification Support

911 Emergency Communications; Ellenburg Center (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Ellenburg, NY seeks an Emergency Medical Dispatcher to handle urgent calls, confirm locations and access details, and determine response priorities. You will follow approved dispatch protocols and coordinate ambulance resources as needed.

Role requires ensuring patient safety, providing protocol-based instructions, and documenting call processing for quality-review activities. Overnight and rotating shifts may apply depending on scheduling needs.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be required or pursued after appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Prioritization

Communication

Documentation

Education

High school diploma

Job description

911 Emergency Communications in Ellenburg, NY seeks an Emergency Medical Dispatcher to handle urgent calls, confirm locations and access details, and determine response priorities. You will follow approved dispatch protocols and coordinate ambulance resources as needed.

Role requires ensuring patient safety, providing protocol-based instructions, and documenting call processing for quality-review activities. Overnight and rotating shifts may apply depending on scheduling needs.