Public Safety Dispatcher & Telecommunicator — 24/7 Impact & Tech

Public Safety Dispatch Network; Ellenburg Center (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network in Ellenburg, NY seeks qualified individuals for dispatcher/telecommunicator roles. You will manage emergency and nonemergency requests, verify locations, and operate CAD and radio systems to coordinate responders efficiently.

The position emphasizes accurate typing, active listening, and clear communication, with training aligned to jurisdiction requirements and continuous staffing needs across shifts.

Qualifications

• High school diploma or equivalent required; on-the-job training may apply.
• Accurate typing, active listening, and clear communication essential.
• Certifications depend on service handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High School Diploma

Tools

CAD software

Job description

Public Safety Dispatch Network in Ellenburg, NY seeks qualified individuals for dispatcher/telecommunicator roles. You will manage emergency and nonemergency requests, verify locations, and operate CAD and radio systems to coordinate responders efficiently.

The position emphasizes accurate typing, active listening, and clear communication, with training aligned to jurisdiction requirements and continuous staffing needs across shifts.