Emergency Medical Dispatcher: Urgent Response Navigator

911 Emergency Communications; Chatham (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Virginia seeks an Emergency Medical Dispatcher to support urgent medical calls from the Chatham area. You will gather patient and incident information, establish response priorities, and coordinate EMS resources following approved protocols.

Successful candidates may hold EMS dispatcher certification and CPR credentials, with training provided as needed. The role may involve overnight shifts and overtime in a high-stakes environment.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required; EMT or paramedic credentials are variable and depend on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Virginia seeks an Emergency Medical Dispatcher to support urgent medical calls from the Chatham area. You will gather patient and incident information, establish response priorities, and coordinate EMS resources following approved protocols.

Successful candidates may hold EMS dispatcher certification and CPR credentials, with training provided as needed. The role may involve overnight shifts and overtime in a high-stakes environment.