Emergency Medical Dispatcher: Urgent Calls & Dispatch Coordination

911 Emergency Communications; Machipongo (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Machipongo, VA seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. You will follow approved protocols, gather location and incident details, and guide responders while maintaining CPR and dispatch certifications as required.

The role emphasizes staying calm under pressure, accurate information gathering, and clear communication with callers and responders, with potential shift variations and overtime as needed.

Qualifications

• High school diploma or GED required; EMS Dispatcher certification or equivalent may be required before appointment.
• Ability to follow agency-approved medical dispatch protocols and maintain required certifications such as CPR.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Calm under pressure

Attention to detail

Education

High school diploma or GED

Job description

911 Emergency Communications in Machipongo, VA seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. You will follow approved protocols, gather location and incident details, and guide responders while maintaining CPR and dispatch certifications as required.

The role emphasizes staying calm under pressure, accurate information gathering, and clear communication with callers and responders, with potential shift variations and overtime as needed.