Emergency Medical Dispatcher: Urgent Calls & Dispatch

County Emergency Communications; New Market (IN); On-site; USD 36,000 - 60,000; Full time

Job summary

County Emergency Communications in New Market, Indiana, is seeking Emergency Medical Dispatchers to support urgent medical assistance. Dispatchers collect patient and incident details, establish response priorities, and coordinate EMS resources using approved protocols.

Duties include receiving calls, confirming locations, asking key questions, and providing protocol-based instructions; overtime, weekends, and overnight shifts may apply.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in New Market, Indiana, is seeking Emergency Medical Dispatchers to support urgent medical assistance. Dispatchers collect patient and incident details, establish response priorities, and coordinate EMS resources using approved protocols.

Duties include receiving calls, confirming locations, asking key questions, and providing protocol-based instructions; overtime, weekends, and overnight shifts may apply.