Emergency Medical Dispatcher Urgent Call Center Specialist

County Emergency Communications; Athens (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

County Emergency Communications in Athens, GA seeks an Emergency Medical Dispatcher to handle urgent call intake, determine response priorities, and coordinate ambulance resources. The role requires adherence to medical dispatch protocols and QA procedures, with potential overnight and weekend shifts as needed.

A high school diploma or GED is commonly required, and CPR certification may be needed before appointment. Training opportunities and certification support may be provided by the employer.

Qualifications

• High school diploma or GED required.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or GED

Job description

County Emergency Communications in Athens, GA seeks an Emergency Medical Dispatcher to handle urgent call intake, determine response priorities, and coordinate ambulance resources. The role requires adherence to medical dispatch protocols and QA procedures, with potential overnight and weekend shifts as needed.

A high school diploma or GED is commonly required, and CPR certification may be needed before appointment. Training opportunities and certification support may be provided by the employer.