Emergency Medical Dispatcher — Urgent Call Center Role

911 Emergency Communications; Morris Run (PA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Morris Run, PA is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, gathers patient details, and coordinates response priorities.

Dispatchers may provide approved instructions when instructed, must follow protocols, and work rotating schedules with possible overtime. A high school diploma and EMS certifications as required are expected.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification or equivalent

Job description

911 Emergency Communications in Morris Run, PA is seeking Emergency Medical Dispatchers to join a team that handles urgent medical calls, gathers patient details, and coordinates response priorities.

Dispatchers may provide approved instructions when instructed, must follow protocols, and work rotating schedules with possible overtime. A high school diploma and EMS certifications as required are expected.