Emergency Medical Dispatcher — Critical Call Center Role

911 Emergency Communications; Millmont (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Millmont, PA seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate ambulance resources. You will follow established medical dispatch protocols and provide guidance to callers as needed.

Responsibilities include gathering patient data, determining priority, issuing instructions, and maintaining accurate call documentation while complying with training and certification requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Current Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and related coursework may be required; EMT/paramedic not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the authorized dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Active listening

Decision making

Multitasking

Education

High school diploma or equivalent

Tools

Emergency medical dispatch system

EMS dispatch software

Job description

911 Emergency Communications in Millmont, PA seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate ambulance resources. You will follow established medical dispatch protocols and provide guidance to callers as needed.

Responsibilities include gathering patient data, determining priority, issuing instructions, and maintaining accurate call documentation while complying with training and certification requirements.