Emergency Medical Dispatcher - Call Triage & Dispatch

911 Emergency Communications; Elberfeld (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

911 Emergency Communications in Elberfeld, Indiana seeks an Emergency Medical Dispatcher to gather patient and incident information, establish response priorities, and support coordination of emergency medical resources. Depending on training and assignment, they may provide approved instructions before responders arrive, following dispatch protocols and oversight.

Responsibilities include receiving calls, confirming locations, asking pertinent questions, and coordinating ambulance resources.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Elberfeld, Indiana seeks an Emergency Medical Dispatcher to gather patient and incident information, establish response priorities, and support coordination of emergency medical resources. Depending on training and assignment, they may provide approved instructions before responders arrive, following dispatch protocols and oversight.

Responsibilities include receiving calls, confirming locations, asking pertinent questions, and coordinating ambulance resources.