Emergency Medical Dispatcher: Rapid Response & Dispatch

County Emergency Communications; Palos Heights (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Palos Heights, IL seeks Emergency Medical Dispatchers to join a fast-paced public-safety environment. You will gather patient data, establish priorities, and coordinate EMS resources using approved systems, while following protocols and supervisor oversight.

Responsibilities include receiving calls, confirming locations, asking pertinent questions, and dispatching or coordinating ambulance assets.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

CPR certification

Job description

County Emergency Communications in Palos Heights, IL seeks Emergency Medical Dispatchers to join a fast-paced public-safety environment. You will gather patient data, establish priorities, and coordinate EMS resources using approved systems, while following protocols and supervisor oversight.

Responsibilities include receiving calls, confirming locations, asking pertinent questions, and dispatching or coordinating ambulance assets.