Emergency Medical Dispatcher — Rapid Response & Coordination

County Emergency Communications; Stella Niagara (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Stella Niagara, NY seeks Emergency Medical Dispatchers to handle urgent calls, gather patient data, confirm locations, and set response priorities using agency-approved protocols.

You will provide protocol-based instructions, coordinate ambulance resources, document calls, and participate in quality-review activities. A high school diploma is commonly required; CPR certification is expected; EMT/paramedic credentials vary by vacancy.

Qualifications

• High school diploma commonly required.
• CPR certification may be required.
• EMD/dispatcher credentials vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review.

Skills

Communication skills

Attention to detail

Multitasking

Call handling

Education

High school diploma

CPR certification

EMD certification / dispatcher credentials

Job description

County Emergency Communications in Stella Niagara, NY seeks Emergency Medical Dispatchers to handle urgent calls, gather patient data, confirm locations, and set response priorities using agency-approved protocols.

You will provide protocol-based instructions, coordinate ambulance resources, document calls, and participate in quality-review activities. A high school diploma is commonly required; CPR certification is expected; EMT/paramedic credentials vary by vacancy.