Emergency Medical Dispatcher: Rapid Response & Coordination

Emergency Telecommunicator Services; Sheffield (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Sheffield, IL is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations and priorities, and coordinate EMS resources. The role requires adherence to dispatch protocols and certifications where applicable.

Responsibilities include gathering patient data, providing protocol-based instructions, and documenting calls while supporting continuous operations that may include overnight shifts and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification is preferred.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury and medical emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

CPR certification

EMT or Paramedic credentials (not universal requirements)

Job description

Emergency Telecommunicator Services in Sheffield, IL is seeking Emergency Medical Dispatchers to handle urgent calls, verify locations and priorities, and coordinate EMS resources. The role requires adherence to dispatch protocols and certifications where applicable.

Responsibilities include gathering patient data, providing protocol-based instructions, and documenting calls while supporting continuous operations that may include overnight shifts and overtime.