Emergency Medical Dispatcher: 24/7 EMS Coordination

911 Emergency Communications; Sheffield Township (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Sheffield, PA seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations and patient details, and determine dispatch priorities. You will follow approved protocols and coordinate responders to ensure timely care.

The role may require CPR certification and additional coursework; EMT or paramedic credentials are not universal requirements, and specific vacancy qualifications apply. Overtime and shift work are possible depending on assignment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Sheffield, PA seeks an Emergency Medical Dispatcher to handle urgent calls, verify locations and patient details, and determine dispatch priorities. You will follow approved protocols and coordinate responders to ensure timely care.

The role may require CPR certification and additional coursework; EMT or paramedic credentials are not universal requirements, and specific vacancy qualifications apply. Overtime and shift work are possible depending on assignment.