Emergency Medical Dispatcher – Rapid Call Triage & Dispatch

911 Emergency Communications; Marietta (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

911 Emergency Communications in Marietta, NY seeks Emergency Medical Dispatchers to join its 24/7 operations. You will gather incident details, triage calls, and coordinate EMS response using approved protocols to ensure rapid, accurate care.

Responsibilities include verifying location, relaying information to responders, and maintaining meticulous call records. A high school diploma and EMS credentialing may be required; CPR certification often needed. Shift work and overtime are common.

Qualifications

• High school diploma or recognized equivalent required.
• Some vacancies may require Emergency Medical Dispatcher certification.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as needed.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Emergency dispatch

Communication

Multitasking

Attention to detail

Education

High school diploma

EMD certification

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Marietta, NY seeks Emergency Medical Dispatchers to join its 24/7 operations. You will gather incident details, triage calls, and coordinate EMS response using approved protocols to ensure rapid, accurate care.

Responsibilities include verifying location, relaying information to responders, and maintaining meticulous call records. A high school diploma and EMS credentialing may be required; CPR certification often needed. Shift work and overtime are common.