Emergency Medical Dispatcher — Life-Saving Communications

County Emergency Communications; Marcus (IA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance benefits

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Marcus, IA is seeking Emergency Medical Dispatchers to support urgent medical calls, gather incident details, and coordinate responders.

You will verify locations, confirm contact numbers, establish priorities using approved protocols, and relay instructions to responders while staying calm.

Requirements typically include a high school diploma or equivalent; CPR certification may be required; EMT/paramedic credentials are not universal, with overtime possible.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

CPR certification

Communication skills

Call handling

Education

High school diploma or equivalent

Job description

County Emergency Communications in Marcus, IA is seeking Emergency Medical Dispatchers to support urgent medical calls, gather incident details, and coordinate responders.

You will verify locations, confirm contact numbers, establish priorities using approved protocols, and relay instructions to responders while staying calm.

Requirements typically include a high school diploma or equivalent; CPR certification may be required; EMT/paramedic credentials are not universal, with overtime possible.