EMS Emergency Dispatcher — Life-Saving Call Center

County Emergency Communications; Paton Township (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee‑assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Paton, IA seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols and work with responders to ensure rapid, accurate patient information is conveyed.

applicants should have a high school diploma, CPR certification, and may require EMS credentials depending on vacancy. Training and certifications supported by the employer are common.

Qualifications

• High school diploma or equivalent required.
• CPR certification required.
• EMT or paramedic credentials are not universally required; check vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the authorized dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication

Multitasking

Calm under pressure

Education

High school diploma or equivalent

CPR certification

Tools

Dispatch software

Job description

County Emergency Communications in Paton, IA seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols and work with responders to ensure rapid, accurate patient information is conveyed.

applicants should have a high school diploma, CPR certification, and may require EMS credentials depending on vacancy. Training and certifications supported by the employer are common.