Emergency Medical Dispatcher – 24/7 Life-Saving Coordination

County Emergency Communications; Cottontown (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Cottontown, TN seeks Emergency Medical Dispatchers to handle urgent medical calls. You will receive calls, confirm location and details, ask approved questions, determine priority, and coordinate EMS resources using an agency-approved system.

Roles include providing protocol-based instructions, relaying information to responders, documenting calls, and participating in reviews.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required; EMT/paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Cottontown, TN seeks Emergency Medical Dispatchers to handle urgent medical calls. You will receive calls, confirm location and details, ask approved questions, determine priority, and coordinate EMS resources using an agency-approved system.

Roles include providing protocol-based instructions, relaying information to responders, documenting calls, and participating in reviews.