Emergency Medical Dispatcher — Life-Saving Call Center (Hilmar)

County Emergency Communications; Hilmar (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Hilmar, CA seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations and access, and determine response priorities under medical dispatch protocols. The role may require CPR certification and sponsor training where appropriate.

Responsibilities include coordinating ambulance resources, relaying critical information to responders, and contributing to quality reviews while complying with oversight requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patients condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma

Job description

County Emergency Communications in Hilmar, CA seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations and access, and determine response priorities under medical dispatch protocols. The role may require CPR certification and sponsor training where appropriate.

Responsibilities include coordinating ambulance resources, relaying critical information to responders, and contributing to quality reviews while complying with oversight requirements.