Emergency Medical Dispatcher — Life-Saving Call Center

911 Emergency Communications; Maryland; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage and retirement

Job summary

911 Emergency Communications in Lutherville Timonium, MD is seeking dedicated Emergency Medical Dispatchers to support urgent medical calls. You will gather incident details, confirm location, priorities, and coordinate resources per approved protocols.

Responsibilities include providing protocol-based instructions, documenting calls, and complying with medical oversight and evaluations. A high school diploma or equivalent is commonly required, with CPR and EMS certifications potentially needed.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Lutherville Timonium, MD is seeking dedicated Emergency Medical Dispatchers to support urgent medical calls. You will gather incident details, confirm location, priorities, and coordinate resources per approved protocols.

Responsibilities include providing protocol-based instructions, documenting calls, and complying with medical oversight and evaluations. A high school diploma or equivalent is commonly required, with CPR and EMS certifications potentially needed.