Emergency Medical Dispatcher — 24/7 Life-Saving Calls

911 Emergency Communications; Fulton (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to support Fulton, MD operations. Responsibilities include handling critical medical calls, confirming location and details, and coordinating ambulance resources in line with approved protocols.

The role requires strong communication skills, adherence to dispatch standards, and the ability to work in a high-pressure environment. Training and certification requirements may vary by agency and vacancy.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or Equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to support Fulton, MD operations. Responsibilities include handling critical medical calls, confirming location and details, and coordinating ambulance resources in line with approved protocols.

The role requires strong communication skills, adherence to dispatch standards, and the ability to work in a high-pressure environment. Training and certification requirements may vary by agency and vacancy.